FAQ

Q1: What materials are your eyeliner tubes and containers made from?
A: We use high-quality cosmetic-grade materials such as PET, PP, ABS plastics. All materials comply with cosmetic safety standards and are safe for eye-area products.

Q2: Are your containers BPA-free and non-toxic?
A: Yes, all materials are BPA-free, non-toxic, and tested to ensure safety for sensitive eye areas.

Q3: Can you provide eco-friendly or recyclable packaging options?
A: Yes, we offer sustainable packaging options including recyclable plastics to support your brand’s green initiatives. But the price will be higher. Can you accept it?

Q4: Do you offer different sizes and capacities for eyeliner tubes?
A: Yes, our empty eyeliner tubes come in various standard sizes (e.g., 3ml, 5ml, 7ml) and can be customized based on your volume requirements.

Q5: Can the eyeliner containers be made with transparent or frosted finishes?
A: Absolutely, we offer a variety of finishes including clear, frosted, matte, and glossy to match your brand aesthetics.

Q6: Are your tubes compatible with all types of eyeliner formulas (liquid, gel, cream)?
A: Yes, our containers are designed to be compatible with various eyeliner formulations, ensuring product integrity and ease of application. But we advise better to test on your formula before ordering.

Q7: What are the differences between plastic and aluminum eyeliner tubes?
A: Plastic tubes are lightweight, cost-effective, and versatile in design, while aluminum tubes offer a premium feel, better durability, and enhanced protection against light and air, but its price is much higher.

Q8: Can the tubes be made with UV protection to preserve sensitive formulas?
A: Yes, we offer UV-resistant materials or coatings that help protect light-sensitive eyeliner formulations.

Q9: Do you provide tubes with airtight seals?
A: Yes, our tubes feature airtight sealing mechanisms such as gasket seals to prevent product drying and contamination.

Q10: Are your containers resistant to chemical reactions with eyeliner formulas?
A: All materials used are tested for chemical compatibility to ensure they do not react with common cosmetic ingredients.

Q11: Can I customize the color, shape, and design of the eyeliner tubes?
A: Yes, we provide full customization services including color matching (Pantone), unique shapes, and surface textures to align with your brand identity.

Q12: Do you offer private labeling or custom printing on the containers?
A: Yes, we offer silk screen printing, hot stamping, de/embossing, and labeling services for your logo and product information.

Q13: Is it possible to customize the applicator brush or tip?
A: Yes, we can supply different types of applicators (felt tip, brush tip, sponge tip) tailored to your product needs.

Q14: What is the minimum order quantity (MOQ) for customized eyeliner containers?
A: MOQ depends on the level of customization but typically starts at 12,000 units. We can discuss options for smaller sample orders if you can accept higher prices.

Q15: What printing techniques are available for branding on the tubes?
A: We offer silk screen printing, UV printing, hot foil stamping, embossing, and digital printing.

Q16: Can you print multi-color logos and detailed artwork?
A: Yes, multi-color and high-resolution prints are supported to maintain brand aesthetics.

Q17: Is it possible to add braille or tactile markings for accessibility?
A: Yes, we can incorporate braille or raised markings as per your requirements.

Q18: Can I order containers with different colored caps and bodies?
A: Yes, mixing and matching colors for caps and tubes is possible for brand differentiation.

Q19: Do you offer custom molds for unique container shapes?
A: Yes, custom mold development is available, though it requires an initial tooling investment from you.

Q20: What is the typical turnaround time for custom mold production?
A: Custom molds generally take 4-8 weeks depending on complexity.

Q21: What certifications do your manufacturing facilities hold?
A: Our factories are ISO 9001 certified and comply with cosmetic packaging.

Q22: Do you conduct batch testing for quality consistency?
A: Yes, batch samples are tested for dimensional accuracy, sealing, and material integrity.

Q23: How do you handle defective or damaged containers?
A: We have a quality guarantee policy and will replace or refund defective items promptly.

Q24: Are your products compliant with REACH and RoHS regulations?
A: Yes, all materials comply with REACH and RoHS to ensure environmental safety.

Q25: Can you provide MSDS for your packaging materials?
A: Yes, Material Safety Data Sheets are available upon request.

Q26: Do you perform microbiological testing on packaging?
A: While packaging itself is not sterile, we ensure materials are hygienic and safe for cosmetic use.

Q27: What is your lead time to make PPS before mass production?
A: It normally take about 10 days.

Q28: What is your process for handling recalls or product safety issues?
A: We maintain traceability and have protocols for rapid response and recall management.

Q29: Can you provide documentation for customs and import regulations?
A: Yes, we supply all necessary export and import documentation.

Q30: Do you comply with FDA regulations for cosmetic packaging?
A: Yes, our packaging meets FDA requirements for materials in contact with cosmetics.

Q31: What is the minimum lead time for standard stock orders?
A: Standard orders typically ship within 3-5 weeks.

Q32: Do you offer drop shipping services?
A: No, we don’t. We are in a B2B business model.

Q33: Can you handle urgent or rush orders?
A: Rush orders are possible subject to availability and may incur additional fees.

Q34: What are your standard payment terms?
A: Common terms are 30% deposit upfront and 70% before shipment, but we can negotiate.

Q35: Do you offer volume discounts?
A: Yes, discounts increase with larger order quantities.

Q36: How do you package products for international shipping?
A: We use sturdy cartons with protective materials to ensure safe delivery.

Q37: Can you provide tracking information for shipments?
A: Yes, tracking is provided for all shipments.

Q38: Do you support consolidated shipping for multiple orders?
A: Yes, we can consolidate shipments to reduce costs.

Q39: What is your policy on order cancellations or changes?
A: Orders can be modified or canceled within a specified time frame before production begins.

Q40: How do you handle customs duties and taxes?
A: Buyers are typically responsible, but we can assist with documentation to ease clearance.

Q41: Are your containers compatible with automated filling machines?
A: Yes, our containers are designed to be compatible with most standard filling equipment.

Q42: Do you provide technical drawings or CAD files?
A: Yes, CAD files and technical specifications are available for engineering and filling line integration.

Q43: Can you provide guidance on best practices for filling and sealing?
A: Yes, we offer technical support and documentation to optimize your filling process.

Q44: Are your applicators replaceable or interchangeable?
A: Some applicator types can be replaced; please consult us for specific designs.

Q45: Do you offer refillable or reusable eyeliner containers?
A: Yes, we have some refillable designs to support sustainable product lines.

Q46: What is the recommended storage condition for empty containers?
A: Store in a cool, dry place away from direct sunlight and dust.

Q47: How do you ensure the applicator maintains shape and function during shipping?
A: Applicators are secured with protective caps and inserts to prevent deformation.

Q48: Can you supply containers pre-assembled with applicators?
A: Yes, pre-assembly services are available to streamline your production.

Q49: Do you offer training or onboarding for new clients?
A: Yes, we provide training on product handling, filling, and quality checks.

Q50: How do you support sustainability initiatives in packaging?
A: We continuously develop eco-friendly materials, reduce packaging waste, and offer recycling programs.